Any unwanted product/s must be returned within 30 days from the moment your Dream Runner order is delivered.
We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as the item(s) are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule:
In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
Please note that returns registered separately can't be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process, so please package them separately!
Please retain any proof of return postage receipts as we may need to view these as part of your return.
Once your return is received and inspected, refunds are processed within 14 days to your original payment method.
Members receive free return postage. Non-member customers are responsible for covering their own return shipping costs.
Exchanges are currently available for orders placed on our website, for a different size of the same item only.
